After Initialization, delete the pairing information from the computer and perform pairing again. Initialization returns the headphones to the factory settings and all Bluetooth pairing information is deleted.Note for Truly Wireless headphones: To turn off the headphones set them in the charging case, close the lid, then remove them. Turn the headphones off and then on again.If the above settings do not work, try the following: Note: If the same headphones model name exists, make sure to choose the model labeled with Hand-Free. Select Headset labeled with Hands-free, and click Set as Default Device.Select the Playback tab to show the device list.Select Open Sound settings, and then select Sound Control Panel.
Open the Start menu and select Settings.Note: The menu items displayed on the computer may vary depending on the model or OS version. If you have successfully connected the headphones to a computer via Bluetooth but cannot hear sounds or the microphone does not work, you may need to change the computer settings: Check the Applicable Products and Categories section of this article before starting these steps. IMPORTANT: This article applies only to specific products and/or operating systems.
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